How will AI impact health and social care workers? At what point will it, paired with robotics be able to replace human care of others? My feeling is that specialist care of people with unique or acute needs (i.e severely learning disabled) will always require human empathy and interaction.
I have the sense that a lot of jobs are already redundant as people can essentially just interact with AI for the support they need (i.e HR, accountancy, movie special effects, music editing etc etc). The only thing protecting these livelihoods is others naivete/unawareness (due to age, tech skills etc), do you agree?
I've been watching business feeds which argue that AI implementation hasn't been going as well as expected, with the threshold for customer service automation limited to 25-30% of an office or call centre-based workforce before the automation negatively impacts customers and the business.
Q. Is the 25-30% customer service automation limit a feature or a bug of AI development?
Similar question. As a former sales executive who sold business-to-business with existing customers who has also worked the other side, I've noticed that the best customer experiences delivered by phone, the 'churn' experts, are those delivered by those willing to throw out the rulebook and top-down arbitrarily imposed rules and targets. Zappos or Chewy are good examples.
Q. Will AI ever be able to deliver the type of rule-breaking exceptional customer service and sales experience which gives new entrants to market the edge taking market share?
Q. Have you seen Rory Sutherland's take on AI and customer service? If so, what are your thoughts on his view that corporate customers underate the value add of great customer service?
" If so, what are your thoughts on his view that corporate customers underate the value add of great customer service?"
I second this question. I'm sure we've all had the unsatisfying experience of calling a company for help only to be forced toward an automated help system that fails to provide help and ultimately has to refer you to a human being. Also, so many customer service reps are just reading from a script. It's so refreshing to speak with a human being who has some leeway to address your specific needs.
I once bought a cd/dvd unit as part of a PC build. The laser was probably misaligned. I phoned up Ebuyer and spoke to a human. The replacement part was with me within 24 hours. I've heard they've declined since they went into administration and acquisition with the Fraser Group.
It's a shame and largely a function of a highly competitive market space. When they delivered within 24 hours I phoned them up and said "I'm quite happy to write a testimonial!'
The problem is Amazon takes some beating on price and lead time, although what I would say is that with a broader range of components covering a wider range of quality, unless you know enough about the reputations of the various manufacturers with the specific product type, there is fair chance of not buying decent components.
PC components is one of those areas where the customers don't always know the market they're buying from. For example, many people buy ram with DDRs with which their motherboard is not compatible. It will still work, but they won't get the added performance.
Hi Eoghan, lets say AI becomes self aware enough to reprogram optimus prime robots to kill humans then work in coallmines etc to keep the power on snd stay alive, what do you think AI would then be “living” for? What could it “want”?
How much technologically have the claims made by China's Deepseek in cost saving efficiencies affected its Western rivals in their approach to AI modelling? Or were these claims not credible and just attention grabbing?
Would you agree that some companies employ AI customer service to intentionally keep you frustrated in a loop where no one solves your issue because it doesn’t fall into a standard category thus saving them time and money, but not giving an acceptable level of service? Vinted and Evri I’m looking at you! In my experience, humans are best placed to solve complex queries where more abstract problem-solving is required.
Do you see AI being used to exploit and blackmail people easily? Seems like in the future AI could be used very simply to expose almost everything about us and could be used against us.
I see Crypto trades without extrinsic pressures that look like deliberate spikes to wipe out short/long positions on a Crypto exchange by that exchange as it doesn't generalise to another. This liquidation calculation, timing, speed, scale, doesn't appear human.
Qtn: Are we in a window of Crypto trading, maybe 2-3 years, or less, before AI will more fully tip the balance for those that can afford it, and for those that can't they are trading against the market and the house (like a double zero in roulette)?
How will AI impact health and social care workers? At what point will it, paired with robotics be able to replace human care of others? My feeling is that specialist care of people with unique or acute needs (i.e severely learning disabled) will always require human empathy and interaction.
good question.
I have the sense that a lot of jobs are already redundant as people can essentially just interact with AI for the support they need (i.e HR, accountancy, movie special effects, music editing etc etc). The only thing protecting these livelihoods is others naivete/unawareness (due to age, tech skills etc), do you agree?
Should we coin the phrase "AI cronyism" to explain people needlessly protecting humans keeping jobs that AI could be doing better?
I've been watching business feeds which argue that AI implementation hasn't been going as well as expected, with the threshold for customer service automation limited to 25-30% of an office or call centre-based workforce before the automation negatively impacts customers and the business.
Q. Is the 25-30% customer service automation limit a feature or a bug of AI development?
Similar question. As a former sales executive who sold business-to-business with existing customers who has also worked the other side, I've noticed that the best customer experiences delivered by phone, the 'churn' experts, are those delivered by those willing to throw out the rulebook and top-down arbitrarily imposed rules and targets. Zappos or Chewy are good examples.
Q. Will AI ever be able to deliver the type of rule-breaking exceptional customer service and sales experience which gives new entrants to market the edge taking market share?
Q. Have you seen Rory Sutherland's take on AI and customer service? If so, what are your thoughts on his view that corporate customers underate the value add of great customer service?
" If so, what are your thoughts on his view that corporate customers underate the value add of great customer service?"
I second this question. I'm sure we've all had the unsatisfying experience of calling a company for help only to be forced toward an automated help system that fails to provide help and ultimately has to refer you to a human being. Also, so many customer service reps are just reading from a script. It's so refreshing to speak with a human being who has some leeway to address your specific needs.
I once bought a cd/dvd unit as part of a PC build. The laser was probably misaligned. I phoned up Ebuyer and spoke to a human. The replacement part was with me within 24 hours. I've heard they've declined since they went into administration and acquisition with the Fraser Group.
It's a shame and largely a function of a highly competitive market space. When they delivered within 24 hours I phoned them up and said "I'm quite happy to write a testimonial!'
The problem is Amazon takes some beating on price and lead time, although what I would say is that with a broader range of components covering a wider range of quality, unless you know enough about the reputations of the various manufacturers with the specific product type, there is fair chance of not buying decent components.
PC components is one of those areas where the customers don't always know the market they're buying from. For example, many people buy ram with DDRs with which their motherboard is not compatible. It will still work, but they won't get the added performance.
Hi Eoghan, lets say AI becomes self aware enough to reprogram optimus prime robots to kill humans then work in coallmines etc to keep the power on snd stay alive, what do you think AI would then be “living” for? What could it “want”?
Optimus Yahweh/God/Allah :)
How much technologically have the claims made by China's Deepseek in cost saving efficiencies affected its Western rivals in their approach to AI modelling? Or were these claims not credible and just attention grabbing?
Would you agree that some companies employ AI customer service to intentionally keep you frustrated in a loop where no one solves your issue because it doesn’t fall into a standard category thus saving them time and money, but not giving an acceptable level of service? Vinted and Evri I’m looking at you! In my experience, humans are best placed to solve complex queries where more abstract problem-solving is required.
Do you see AI being used to exploit and blackmail people easily? Seems like in the future AI could be used very simply to expose almost everything about us and could be used against us.
Do you reckon that actual human cognition may be a lot more like AI than we might wish to believe?
Eoghan McCabe? Who?
I see Crypto trades without extrinsic pressures that look like deliberate spikes to wipe out short/long positions on a Crypto exchange by that exchange as it doesn't generalise to another. This liquidation calculation, timing, speed, scale, doesn't appear human.
Qtn: Are we in a window of Crypto trading, maybe 2-3 years, or less, before AI will more fully tip the balance for those that can afford it, and for those that can't they are trading against the market and the house (like a double zero in roulette)?